Refund policy
Fourteen days, counted from delivery
Under the European consumer rules that apply to a shop registered in Latvia, a dress may be returned within 14 days of the day it was delivered, and you do not have to give a reason. Write to info@wilkisonchoules.shop with your order number before you post the parcel, so it can be logged against your order.
The state the dress has to be in
A garment may be tried on the way you would try it on in a shop, but it must come back unworn outside, unwashed and with the swing tag still attached. Any scent of perfume, deodorant or smoke in the fabric means the piece can no longer be sold to another customer, and it will be sent back to you. Lace panels, tiers and pleated hems travel best folded flat inside the original bag rather than rolled or compressed.
What happens when it reaches us
Returns are opened and checked within 2 business days of arriving at our address in Lestenes pagasts. If everything is in order, the refund is issued to the same payment method used at checkout. Card refunds usually appear within 5 to 10 working days, depending on your bank; the full purchase price including the standard outward postage is returned, and we pay the return postage as well, so sending a dress back to us costs you nothing.
Faulty or wrongly sent
If the dress is faulty, or a different style, size or colour arrived than the one ordered, do not post it at your own cost — write to us first and we will arrange collection or reimburse the return postage. Faulty goods are repaired, replaced or refunded, and your statutory rights under Latvian and EU consumer law are unaffected by anything on this page.
Damaged in transit
Photograph the outer packaging and the dress itself and contact us within 48 hours of delivery. With those photographs we can raise the damage with the carrier and send a replacement or refund the item.
A parcel that does not arrive
If the tracking stops moving, tell us within 7 days of the expected delivery date so the carrier claim can be opened while the trail is still traceable. Once the parcel is confirmed lost we will send a replacement or refund the order.
Who we are
NIKLAVS OZOLS
Kraucas, Lestenes pagasts
3146
Latvia
Email: info@wilkisonchoules.shop
Phone: +371 26 737 044