Shipping policy

From order to parcel

Orders are picked, checked and packed at our base in Lestenes pagasts within 1 to 3 business days. An order placed late on a Friday, at the weekend or on a Latvian public holiday starts on the next working day.

How long delivery takes

Please allow up to 15 business days from dispatch for the parcel to arrive. That figure is an estimate: sorting hubs, customs queues outside the EU and local courier volumes all move the actual delivery date, and we would rather give you an honest outside figure than an optimistic one.

What shipping costs

Postage is not a flat rate and is not included in the item price. It is estimated from the distance between our warehouse in Latvia and the delivery address you enter, calculated at checkout, and shown in the order summary before you pay. Two orders to the same country can therefore carry different postage.

Tracking

A tracking reference is emailed once the label is generated. The first carrier scan can take 24 to 48 hours to appear, so an empty tracking page on the day of dispatch is normal.

Delays and lost parcels

Wait until the 15 business day estimate has passed before writing, unless the tracking has clearly stalled. If the parcel looks lost, report it within 7 days of the expected delivery date and we will open a case with the carrier.

Damage in transit

Report any damage within 48 hours of delivery, with photographs of the packaging and the dress, and we will arrange a replacement or a refund.

The address on your order

We deliver to the address supplied at checkout, so please check the postcode and the house or flat number. If a parcel comes back to us because the address was incomplete or nobody collected it, we will contact you about redelivery and the extra postage that involves.

Who we are

NIKLAVS OZOLS
Kraucas, Lestenes pagasts
3146
Latvia
Email: info@wilkisonchoules.shop
Phone: +371 26 737 044